Details:
The Student Assistant for Workers' Compensation is responsible for reviewing new injury incidents in the general mailbox, followed by sending out necessary email responses with the help of predefined templates. Setting up new workers' compensation claims and providing incident details to update the claim management system (iVOS) will also be integral to this role. The incumbent will use the ServiceNow case management system to create new leave cases and manage the Workers’ Compensation and Leaves email box. The successful candidate is expected to confidently answer and direct phone calls, including making calls to multiple departments, clinics, or supervisors as needed. The Student Assistant must be comfortable requesting incident reports from department administrators and sorting incoming mail. The role demands comprehensive handling of subpoena/records requests including maintaining cases and copying, requesting, or sending out records. Managing form and pamphlet orders, organizing them, and revising or creating forms as necessary, will also be fundamental parts of the role. The job requires an organized individual with strong multitasking abilities who can handle tasks with the utmost confidentiality.
Job Duties include:
Review incoming new injury incidents in a general mailbox & send out email replies using templates
Set up new workers’ compensation claims
Enter & update claim management system (iVOS) with incident details
Create new leave cases using the Service Now case management system
Manage the Workers’ Compensation and Leaves email box
Enter work status reports into claims management systems
Answer phone calls & direct callers appropriately
Calls to multiple departments, clinics, supervisors
Request incident reports from department administrators
Sort incoming mail, Scan/Email
Subpoena/records requests – maintain case, copy/request/send out records
Order forms/pamphlets and organize
Revise, create, and fill out forms
Call OIT to fix computer problems/ Sedgwick or other persons
Create documents
OSHA- log updating
Closing claims - pulling files, creating closed listings, purging files
Order office supplies
Create and maintain electronic file cases
Revise or create brochures
Review websites and provide revisions to communications
Requirements:
Attach your resume
Attach a cover letter
Preferred:
Knowledge of MS Outlook, Word, Excel, and PowerPoint
Knowledge of medical terminology
Organized and detail-oriented
Eager to learn and develop
Proactive and courteous
Interested? Apply through here!
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